Deleting Your Account

If you have registered on the MyToolboxGenomics mobile application and would like to delete your account, please follow the instructions below:

You will be asked to confirm that you want to delete your account by re-entering your password and pressing the “Delete” button. Please note your account will remove all of your personal information from our databases and this process cannot be undone.

Active Subscriptions and Pending Reports

Once you have requested to deleted your account through the MyToolboxGenomics mobile application while having an active subscription or a pending report, our customer support will email you to ask for your confirmation if we should proceed with the deletion.

If you confirm to delete your account, we will be canceling all of the active subscriptions associated to your account.

If you have any questions, please get in touch with us at

My Toolbox Genomics empowers individuals in their healthcare journey by creating reports focused on genetic predispositions derived from published research. Test results and suggestions are intended to lead to consultation with one’s healthcare practitioner. MyTBG reports do not diagnose disease or medical conditions. Any lifestyle changes should result from consultation with qualified healthcare practitioners.